Customer Service

Shipping Timeline

 

Most in-stock items will arrive 6-18 business days after receipt of your order.

A shipping timeline specific to your destination can be viewed in Checkout.
Hannukah: For delivery by December 11, order by 3:00pm Eastern on November 20.
Christmas: For delivery by December 24, order by 3:00pm Eastern on December 8.

Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

 

Privacy & Security

Mesa Blackworks is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mesa Blackworks may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1, 2011.

What we collect

We may collect the following information:
  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

  • die-cast metal cars from the 50’s

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

  • Sell it to DNA testing houses. (Just kidding)

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer\'s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
 
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
 
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Often, we just serve them up to our customers, fresh, hot (a little melty), with chocolate chips. NO NUTS!

Returns & Replacements

 

We hope you are satisfied with every customerservice@mesablackworks.com purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, you may seek a return or a replacement. See below for details.
 

Ordering

 

Orders can be made either through our online site or via telephone by calling 1-424-234-6569.  

We accept Visa, MasterCard for international orders. Your credit card will be billed by TEAMRudy Motorsports.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at our Consumer Care hotline 1-424-234-6569 send an email to Orderinquiry@LoweringModule.com. Our Consumer Care hotline and email is available Monday - Friday 8:30 AM - 5:00 PM EST.
 

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
 

If you're returning the product because we made an error, please call our Consumer Care hotline at 1-424-234-6569 or email us at customerservice@mesablackworks.com. Our Consumer Care hotline and email is available Monday - Friday 9:00 AM - 5:00 PM PST. We'll promptly schedule a FedEx pickup and cover the cost of return shipping

International Orders

Call to discuss: 1-424-234-6569.